FREQUENTLY ASKED QUESTIONS, PHYSICAL CONDITION GUIDELINES) prior to making your reservation.
When should I make my Reservation?
For the best price and choice of dates, we suggest making reservations as soon as you decide on a tour/date.
How do I book?
Once you have decided to book the tour, kindly proceed with a booking by click on the "BOOK NOW" button . Once the booking is completely submitted, make secure online payment and we will send you the confirmation voucher within 12 hours.
Is my booking is available?
Once the booking is submitted, we will process your reservation immediately. In most cased all booking are available and confirmed. Otherwise indicated in the email.
How can I contact you?
You can either send us email and mentioned the booking reference number.
Or you can contact our duty manager in charge at +66 81 271 68 75 Our duty number is available 24 hours.
What if I don't hear from you after I have made the booking request?
We resond to all booking requests immediately inmost cases.
Our office working time 07.00 - 22.00 hrs. , if you do not receive a response from us, please contact us by email or call us at
whatsapp +66 81 271 68 75
Mobile +66 81 271 68 75
Line ID: travelbays
TAT Licence: 34/01249
If you have a Hotmail or Yahoo email address, please check your junk mail folder as these providers often send emails/PDF’s straight there and not to your inbox.
How can I tell if you are a reputable company?
PhuketToursOnline.com also a member of TAT license 34/01249. We have registered with Department of Tourism with 1,000,000 THB Fund Guaranteed with also Offical Insurance cover of 1,00,000 THB
Are there any Children Discounts?
Yes we offer discount rates for children age 4-12 years, infant below 3 years are free of charge.
Credit Card fees do apply and are added to all credit card transactions:
NO ADDITIONAL Charge for Payment via Visa, Mastercard, Amex and Paypal
I do not like giving my credit card details online
To assure that your credit card is safely submitted, we use Secure Sockets Layer technology (SSL), and public-key security. During transmission of your credit card details, the encryption software will transfer your information from your browser to our server in an encrypted form that eliminates any possibility of the information being intercepted en route over the internet. We use “ThaiEpay.com” as our payment gateway. AND also with PAYPAL.com
What if I do not have a credit card?
We also collect cash from you once you are arrving in Phuket. Please indicate this request upon making booking
Are there any specials?
All current specials are shown at the time of quoting. For all specials please refer to our specials website. Otherwise we will advise via email.
What if I need to cancel or amend my booking?
Customer can cancel booking made, please send email to firstname.lastname@example.org
please give us the booking code along in the email.
The refund/fee 500 THB/Transaction and will be advised via email.
May I request Special Meals such as Halal or Vegetarian?
Yes, please simple advise us at the time of booking.Vegetarian meal is free fo charge no extracharge
Do I need to bring Formal Attire?
Comfort is the priority on our tours. There are no occasions that require formal attire, but some clients like to bring one casually elegant outfit to wear for special occasion dinners.